Expected delivery delays
Due to current restrictions, some deliveries may take a little longer than usual to arrive.
We are doing everything we can to get your order to you as quickly and as safely as possible. We appreciate your understanding.
If you need any assistance, please give us a shout. We're here to help.
SHIPPING & DELIVERY GUIDE
Shipping is charged at a standard rate and we use Australia Post for all Australian and international deliveries.
We aim to ship all orders within 3 business days. The below guide is generally how long it takes Australia Post to deliver orders after they have been shipped. Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies. If you have any issues or questions with your delivery, please Contact Us.
Your order will be left in a safe place at your address as determined by our delivery drivers. Please ensure our delivery drivers have safe access to your property. We cannot take responsibility for damaged packages or goods caused by pets once your order has been delivered.
Costs & Delivery Times
We offer free shipping for all Australian & New Zealand orders for our members! If you're not a member shipping is $9.95 or free for any order over $60 (during the current Sydney lockdown, we are also offering Free Shipping to all of our Sydney based customers - this will be applied automatically at checkout).
The below times are Australia Post’s estimated shipping times and are from the date of dispatch. We aim to dispatch all orders within 3 business day from the date of order.
State Standard Post (Delays due to COVID-19)
- NSW/ACT 3 - 5 business days
- QLD/VIC/SA 4 - 7 business days
- WA/TAS/NT 6 - 10 business days
Standard Shipping for orders to New Zealand is $9.99. Orders to our friends across the ditch generally take 6 - 12 business days from dispatch due to delays caused by the COVID-19 virus.
For all other international deliveries, standard shipping is $25. Delivery times vary depending on the location but generally takes 20 - 25 business days from dispatch due to delays caused by the COVID-19 virus.
International Customs Duties
Each individual country has different customs and duties charges, and in the event that these charges are enforced it will be the responsibility of the person receiving the parcel to pay these charges.
The relevant local authorities may not release parcels until these charges are paid. It may be beneficial to clarify with your local authorities about these charges before placing an order.
When will my order be shipped?
Orders are dispatched between Monday and Friday (AEST/AED). We aim to ship all orders within 3 business days. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
Once your order has been dispatched, you will receive a dispatch email which includes a tracking number so you will be able track your parcel right to your front door.
I have ordered a pre-sale item, when should I expect it?
By ordering a pre-sale item, this item allows you to ensure you don't miss out on securing your favourite item (lucky you!). We will include the estimated dispatch date within the product description on the individual product page so you’ll know exactly what the game plan is.
Once your pre-sale item has been dispatched for delivery, you will receive a conformation email notifying you that your order has been shipped and on its way to you!
If you order an item which is on a pre-sale, or if your order contains a pre-sale item, your order will not be sent out until all items in the order can be fulfilled together. Orders can’t be partially processed so if you would like all other items to be sent out before the estimated dispatch for pre-sale items, you will need to place them in a separate order.
Can I track my order?
You sure can! As soon as your order is packed and ready to go you will receive an email notification with your tracking information. Keep in mind for some delivery services your tracking can take up to 7 hours to reflect your parcel's journey so don’t stress if you can’t see any movement straight away.
Can I change my delivery address?
Unfortunately, no. Once you place your order, it is automatically inputted into our system so updates are not possible. Please take as much care as possible when entering your address.
What if my delivery is delayed or lost?
If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please contact us. Our team will do its best to get in touch with the courier company to investigate the situation. In some instances, it may be easier for you to get in touch with the courier company if you know the tracking details. However, our goal will be to ensure you receive the items you paid for.
Can I Have My Order Delivered to a Different Address from my billing address?
Yes. Simply add an additional billing address during checkout.