* WAREHOUSE DC CLOSURES- 21st December - 2nd January*
Please expect delays with deliveries during this holiday period
Shipping is charged at a standard rate, regardless of the weight of your parcel.
We use Australia Post and Direct Freight for all Australian deliveries, and DHL for all New Zealand deliveries.
We aim to ship all orders within 2 business days. The below guide is generally how long it takes Australia Post, Direct Freight or DHL to deliver orders after they have been shipped. Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies. If you have any issues or questions with your delivery, please Contact Us.
Your order will be left in a safe place at your address as determined by our delivery drivers. Please ensure our delivery drivers have safe access to your property. We cannot take responsibility for damaged packages or goods caused by pets once your order has been delivered.
Costs & Delivery Times
Australia - $10
For Australian deliveries, we use Australia Post & Direct Freight
The below times are from the date of dispatch. We aim to dispatch all orders within 1-2 business day from the date of order.
|NSW/ACT||2 - 3 business days|
|QLD/VIC/SA||3 - 4 business days|
|WA/TAS/NT||5 - 7 business days|
New Zealand - $15
Orders to New Zealand generally take 4-7 business days from dispatch.
International Customs Duties
Sometimes international customs tariffs will be charged when your parcel is delivered. Unfortunately, we have no control over these tariffs and are unable to forecast whether tariffs will be charged on your order. Customs tariffs are the responsibility of the customer purchasing online. It is best to contact your local post office to discuss these charges in advance.
Can I track my order?
Please Contact Us to confirm your tracking details if you have not received tracking details within 2 business days.
Can I change my delivery address
No. Once you place your order, it is automatically inputted into our system so updates are not possible. Please take as much care as possible when entering your address.
What if my delivery is delayed or lost?
If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please Contact Us. Our team will do its best to get in touch with the courier company to investigate the situation. In some instances, it may be easier for you to get in touch with the courier company if you know the tracking details. However, our goal will be to ensure you receive the items you paid for.
If a delivery driver deems the address safe, they will use "Safe Drop" to leave the parcel. If you think this may be an issue, please contact us as soon as your order is placed so we can make a note that a signature is required.
Can I have my order delivered to a different address from my billing address?
Yes. Simply add an additional address during checkout.
Can I pick up my order?
No, unfortunately we do not offer a collection service from our warehouse. All orders will be posted.